FAQ

You can find a link to the organiser of the concert or event at the top of the event page. Here, you’ll find more details about the official ticket outlets. Please note: there is always only one official ticket outlet per event.

Where can I safely purchase tickets?

Ticket sales are handled by the event organiser/promoter, often through Ticketmaster, Eventim, the organiser itself, or other official ticketing agencies. Ticket sales do not take place through AFAS Live.

For each event on our website, it is indicated where you can officially purchase tickets for the event. This is usually done online or by phone. The tickets purchased through our website are sold via official sales channels at the price set by the event organiser. This ensures that you never pay too much and that the ticket you purchase is 100% valid. If the event is not sold out, you can buy tickets at our box office on the evening of the event.

Be cautious about where you purchase tickets!

Unfortunately, there are more and more fake or overpriced tickets being sold online through unofficial sales channels. Be aware of this! Want to know where you can safely buy tickets from official channels? Visit the Weet Waar Je Koopt website.

It is not possible to see from the ticket whether it is valid. Tickets may display the correct logo and include various security features, yet still be invalid.

We advise you to purchase your tickets only from the official ticket seller. On our website, we always link to the official seller, ensuring you buy genuine tickets. Unsure? Check Weet Waar Je Koopt to make sure you are not buying from a ticket scalper.

This differs per promotor. Sometimes wheelchair or accessible tickets are offered online, in other cases it might be necessary to order them by phone.

At most concerts, wheelchair users (and potentially a companion) can take a seat on the specially constructed wheelchair platform. This platform is usually located at the back of the hall, in front of the seating area, and is easily accessible. The entrance and venue are on ground level. You'll be seated on a separate platform, elevated above the standing audience, giving you a clear view of the stage.

For seated shows, different seats are reserved for wheelchair users. You’ll be seated to the side of one of the front rows near the stage. How can you tell if a show at AFAS Live is a seated concert? Different tiers (price categories) will be listed during ticket sales on the event page in our calendar.

Additionally, there are separate accessible toilets on each floor and a lift. For parking with a disabled parking permit, you can check here. All car parks have disabled parking spaces. Our main entrance is located opposite the ArenA, on the other side of the ArenA Boulevard. 

We do not sell tickets ourselves, nor do we have them in our possession, which is why we direct you to the ticket seller. If you have ordered hardcopy tickets, it’s best to contact the organisation from which you purchased them.

If you bought your (online) tickets through the ticket seller’s website, you can log in with your own account to find your ticket again. If this doesn’t work, you can contact the ticket seller.

This varies per event. The ticket seller for the event determines whether tickets can be scanned via a phone. To be safe, we recommend printing your tickets and bringing them with you.

If you still want to know whether tickets can be scanned via a mobile phone, we refer you to the event organiser or the official ticket seller. You can find this information on the event page in our calendar.

"Vrije staan- en zitplaatsen" or "General Access" means you can choose whether to stand or sit at a concert. In addition to standing areas, our venue also has a grandstand with over 700 seats. We also have a balcony on the second floor, which offers around 650 seats.

It is not possible to reserve seats in advance. If you prefer to sit, we recommend arriving early so you can choose your own seat. The venue doors usually open at 6:30 pm (always check the event page for up-to-date timings).

Through our calendar you can stay updated on events taking place at AFAS Live. Want to be the first to know about new concerts? Sign up for our newsletter. 

You can also follow concert news via social media platforms like X, Facebook, Instagram en LinkedIn.

The minimum age varies per event. We recommend an advisory age of 16 or older. If you are under 16, it is advised to attend with someone who is 18 or older. Please note: this is only a recommendation. For shows with an age restriction, you can find this information on the event page.

For dance events and night parties, the minimum age is often 18. You can click on our calendar and select the show you wish to attend. If a minimum age applies, this will be clearly stated on the event page.

Our doors remain open during the show. So, you can enter later than the start time, but once you’ve entered and leave the venue, it is not possible to re-enter.

There might be a time when doors close during dance events, check the event page to see whether this is the case.

A week prior to the concert, the schedule is often announced by the organisers, and we will also post it in the agenda on our website.

If a support act is announced, the mentioned start time is for the support act, and the main act will begin later.

This varies per event. The end time of a concert is usually announced a few days in advance. Consideration is given to those using public transport, so organisers aim to have concerts finish around 11:00 PM. The 'expected end time' mentioned on our site is therefore no more than an expectation and a guideline. Check our agenda for any possible schedules.

After (almost) every regular concert, there is an aftershow in the Talent stage, featuring performances by Dutch talent. Everyone who wants to continue enjoying the show is welcome. Music is played and performed in the same genre as the concert, so it’s definitely worth sticking around after the show. Attendance at the aftershow is free.

Events are only listed on our website once they have been confirmed by the organiser or promoter. It sometimes happens that an artist reserves the right to announce a concert first on their own site. So, please keep checking our website to see which official ticket seller you can buy tickets from and when the presale starts.

When a concert is sold out, no tickets are available. We do not operate with waiting lists. If a concert is sold out, this will be indicated on our website. We do our best to keep the website as up-to-date as possible.

In some cases, last-minute tickets may become available. The concert organiser will announce this. However, we never know in advance, so please keep an eye on our social media.

If an event is cancelled or rescheduled for any reason, an announcement will be made on our website. The organiser/promoter of the event determines how or what steps need to be taken to obtain a possible refund.

No, AFAS Live is indeed the venue where the event takes place, but in most cases, it is not involved in the organisation/production and ticket sales of the event. If you want to know which organiser is behind the concert you wish to attend, you can click on the event page in our calendar.

The layout of the venue is determined by the organiser of the event. The organiser is responsible for the seating arrangement due to the size of the stage. This is why there is no standard seating plan available on our website with all rows and seat numbers.

You can find the seating plan on the website of the ticket sales organisation.

You can park your car in the nearby parking garages. The closest garages are: P3, P4. P5, and P6*. Click here for all information about parking facilities.

Click here for an overview of hotels near AFAS Live.

Yes, at the entrance, you must be able to present a valid form of identification when requested, such as a passport, ID card, or driving licence.

Backpacks and/or weekend bags. Handbags are allowed as long as they are no larger than A4 size and no thicker than 10 cm.

Dangerous items, including weapons, knives, (flag) poles, selfie sticks, umbrellas, glass and/or cans.

Food and beverages.

Soft and hard drugs and alcohol.

Toxic, highly flammable, or explosive materials and fireworks.

Skates, bicycles, scooters, skateboards, etc.

Personal (foldable) chairs/stools.

(Pet) animals.

GoPro cameras, professional photography, video, and audio recording equipment.

Any other items that, in the sole discretion of the management of AFAS Live and the persons designated by the management of AFAS Live, may pose a threat to health, safety, or public order.

We have lockers available. Lockers are accessible at all concerts/events unless stated otherwise in the concert information.

You can purchase a key for a locker at the box office in the foyer. After the show, you can return the key to the box office to get your deposit back.

Bags larger than A4-size: 
Large bags are not allowed and cannot be stored in the lockers at AFAS Live. Only handbags with a maximum size of A4 and approximately 10 cm thick may be stored in a locker. Lockers are not available for large bags, as they are located only after the security check.

For large bags, you can go to Lockerpoint ArenAPoort P5. Here, you can rent a large locker for storing luggage such as backpacks, weekend bags, trolleys, helmets, or suitcases. The luggage lockers are always open until one hour after the event. Visit the Lockerpoint website for more information about the location, locker sizes, and prices.

For most shows, we only use paid lockers. If coat check services are available, this information will be added to the event page.

Please note: it is not permitted to bring large bags inside. Handbags with a maximum size of A4 and approximately 10 cm thick are an exception and may be taken inside.

Everyone is welcome at AFAS Live, and we believe it is important for the venue to be accessible to all.

If you are coming in a wheelchair, you can easily access the auditorium from the main entrance. Both the main entrance and the auditorium are located on the ground floor. For standing shows, the wheelchair platform is located in front of the grandstand at the back of the auditorium. For seated shows, the wheelchair spaces are at the front of the auditorium, to the side of the first rows near the stage. If you wish to use the wheelchair platform, you need to purchase a wheelchair companion ticket. If you want to attend the concert with a companion, you need to buy two wheelchair companion tickets (one for yourself and one for your companion).

If you, as a wheelchair user, want to go to the aftershow in the Talent Stage (1st floor) after the concert, you can use the lift. Additionally, there is an accessible toilet available on each floor.

Click here for more information about our accessibility.

At AFAS Live, you can pay with your debit card or credit card, meaning cashless payments only. This is available at all bars and food stands in our venue. The advantage is that you don’t need to withdraw cash in advance. You can make cashless payments if you have Maestro, VISA, or Mastercard.

Click here for more information. 

Yes, during children's shows, seat boosters are available for free use.
Please note: subject to availability.

Yes, visitors can always use the restrooms free of charge.

Please note that it is not allowed to bring backpacks and/or weekend bags inside during the event. Handbags are permitted as long as they are no larger than A4 size and no thicker than 10 cm. Searches may be conducted, and bags will be checked. The organisation will do everything possible to minimise wait times. We ask that you leave bags at home and appreciate your understanding and cooperation.

Outside of AFAS Live, you will find Lockerpoint ArenAPoort P5. Here, you can rent a large locker for storing luggage such as backpacks, weekend bags, trolleys, helmets, or suitcases. The luggage lockers are always open until one hour after the event. Visit the website van Lockerpoint for more information about the location, locker sizes, and prices.

Live music is our specialty, so we closely monitor the sound levels (measured in "dB") during a show for safety reasons. The sound is continuously measured throughout the performance. If the sound limit is unexpectedly exceeded, action will be taken. Of course, you can also contribute to protecting your hearing.

AFAS Live has partnered with Alpine. The special earplugs not only protect your ears, but the unique filter also ensures that the music sounds optimal. This way, you can safely enjoy your favourite music. Alpine earplugs have a unique fit, making them very comfortable. They are also durable.

Alpine earplugs are available at all bars for 13,95 euros. So don’t take any risks—protect your hearing!

Yes, we sell earplugs! AFAS Live has partnered with Alpine. The special earplugs not only protect your ears, but the unique filter also ensures that the music sounds optimal. This way, you can safely enjoy your favourite music.

Alpine earplugs are available at the bars and the vending machine in our foyer for 13.95 euros.

So don’t take any risks—protect your hearing!

There are no longer any COVID-19 measures in effect in the Netherlands. This also applies to visits to AFAS Live.

Since 2014, the Alcohol and Catering Act has been in effect. Visitors under the age of 18 are not allowed to order or consume alcohol. It is important that you always have a valid form of identification with you. If in doubt, we will ask for it. It is prohibited to purchase and pass alcohol to visitors under 18. If this is observed, access will be denied. This also applies to the visitor who accepts the alcohol. More information can be found here.

No, this is not allowed. However, you can purchase drinks at one of our hospitality outlets. Additionally, we have a Grab and Go kiosk and mobile food stands in the Foyer, where we offer a wide variety of delicious, organic products at a friendly price on concert nights. From fresh smoothies to delicious fries and snacks. Open from the moment the doors open until the end of the concert. All our products are vegetarian or vegan.

Absolutely! At AFAS Live, there are various hospitality outlets. We sell a variety of non-alcoholic and alcoholic beverages. Alcoholic drinks are only sold to visitors aged 18 and over. If in doubt, we will ask for identification.

In 2015, our venue opened Restaurant First, where you can enjoy a delicious three-course menu full of familiar flavors presented in a new way. Restaurant First is located on the first floor with a view of our Foyer. It opens one hour before the auditorium doors, allowing you to enjoy dinner without worry, and we’ll ensure you can enter the auditorium on time for the concert. Please note: if you dine at Restaurant First, you cannot enter the auditorium before the rest of the audience.

Short on time but still in the mood for a fresh meal? Then visit Grab & Go and the food stands in the Foyer. Every concert night, we offer a wide variety of delicious, organic products at a friendly price. From fresh smoothies to delicious fries and snacks. Open from the moment the doors open until the end of the concert.

Although it's nearly impossible to prevent photography with mobile phones, taking photos at a concert is officially not allowed. Bringing selfie sticks, professional cameras (with interchangeable lenses), film, sound, GoPro devices, and other recording equipment is prohibited.

However, it is ultimately up to the band whether the audience is allowed to take photos during the event. There may be instances where the organiser decides on the night itself that cameras are not permitted.

No, AFAS Live has been a smoke-free venue since 2008. Smoking is not allowed inside the building.

For lost and found items, you can contact us by filling out the form on the 'lost items' page. 

If you suspect theft, please report it to the police.

We keep found items for 8 weeks.

Yes, AFAS Live is increasingly focusing on environmentally conscious and socially responsible business practices. Click here for more information.

Do you have a question that isn't listed here? You can email us at [email protected] or call 0900 - 687 42 42 (€ 0.15 per minute). Select option '1' to be connected to the reception.

We understand that AFAS Live is an attractive location for school projects and research. Unfortunately, we must disappoint you in this case. We receive many such requests from various educational institutions.

The busy event calendar at AFAS Live has not allowed any time for this for months, and it looks like there will be no time available for such requests in the coming months either.

We wish everyone the best of luck with their school projects!